2. Types of Information We Collect and How We Collect It
1CloudCRM may collect two types of information when you utilize our CRM platform: Personal Information and Non-Personal Information, collectively referred to as “Information.”
Personal Information: This category includes data that can personally identify you, such as your name, email address, employer, job title, telephone number, and other pertinent details.
Non-Personal Information: This type of data pertains to your interactions with our CRM platform but does not personally identify you. It encompasses information about your usage of our services and perusal of our content.
We gather Information through several means:
Directly from You: When you register an account, subscribe to newsletters, make purchases, or request information from us, we collect the necessary Personal Information to fulfill your requests. If you schedule an appointment with us or attend an event, you may voluntarily provide similar information.
From Third Parties: We acquire information from partners, vendors, and other third parties. These sources may comprise advertising and marketing companies, data providers, social media platforms, research partners, and more. We ensure that this data is gathered with your consent or in compliance with relevant laws.
3. How We Use Your Personal Information
We utilize your Personal Information for various purposes, including but not restricted to:
Platform Functionality: To offer, personalize, and enhance our services. This encompasses ensuring network connectivity, diagnosing issues, and enhancing our products.
Customer Support and Updates: To furnish customer support, deliver updates, and create reports related to our services. This aids us in improving and maintaining the CRM platform.
Business Operations: For tasks such as accounting, billing, fraud prevention, and legal protection.
Communication: To contact you, respond to your inquiries, and keep you informed about our services. We may also conduct surveys or research studies with your consent.
Advertising and Marketing: To tailor content and gauge the effectiveness of our advertising and marketing campaigns. You can manage your preferences for these communications.
Statistical Analysis: To enhance our services by analyzing data, comprehending user needs, and identifying trends.
4. Legal Basis for Processing (EEA and UK Visitors)
If you are in the European Economic Area (EEA) or the United Kingdom (UK), our legal basis for collecting and using your Personal Information relies on the particular context and the type of data we gather. We may collect and use your data based on your consent, necessity for a contract, legal obligations, legitimate interests, or other lawful bases.
We will always make it evident if providing certain information is mandatory and clarify the consequences of not supplying it. If you have queries about our legal basis for processing your data, please contact us using the information provided in the “How to Contact Us” section.
5. Retention of Your Personal Information
We retain your Personal Information only for as long as required to fulfill the purposes for which it was gathered. This encompasses meeting legal, regulatory, and accounting requirements. We also factor in the nature and sensitivity of the data, potential risks, and whether we can accomplish our objectives through alternative means.
In certain situations, you can request the deletion of your data. We may also anonymize your Personal Information for research or statistical purposes.
6. How We Protect Your Information
We consider data security a top priority and have implemented measures to safeguard your Personal Information. Our suppliers and vendors are also required to adhere to these security protocols. While we strive to maintain the security of your data, no system is entirely foolproof. If you suspect any security issues, please contact us immediately.
7. Sharing Your Information
We may share your Personal Information with affiliates, suppliers, business partners, and third parties to provide our services. We ensure that your information is used solely for authorized purposes and with appropriate security measures.
We may also share non-personally identifiable information for analysis and research. 1CloudCRM does not sell your Personal Information for monetary compensation.
8. Information from Children
We do not knowingly collect, use, or disclose information from children under 16 years of age (or the equivalent minimum age in your jurisdiction). If we become aware of having collected such data, we will promptly delete it. If you suspect that a child has provided information to us, please contact us using the methods outlined in the “How to Contact Us” section.
9. Links to Other Websites and Do Not Track
We are not responsible for the privacy practices of websites or services linked to or from our CRM platform. Our CRM platform does not respond to “Do Not Track” signals from browsers.
10. Your Legal Rights
1CloudCRM respects your rights concerning your Personal Information. Depending on your location, you may have rights to access, correct, and control your data. You can also make choices about the marketing materials you receive.
For more information on your rights and how to exercise them, please refer to our separate “Your Choices & Rights” section, which will be provided based on your location.
Thank you for selecting 1CloudCRM. Your privacy is important to us, and we are dedicated to protecting your information. If you have any questions or concerns about your data, please do not hesitate to contact us.